General
- Q: Are there any exclusive deals or promotions for Hydur Travel members?
- Q: Can I modify or cancel my bookings?
- Q: How can I contact Hydur Travel's customer support?
- Q: Are my personal and payment details secure with Hydur Travel?
- Q: What payment methods do you accept?
- Q: Can I book flights and hotels separately or only as packages?
HyLife Rewards Program
- Q: Can I earn credits for bookings made on behalf of others?
- Q: How can I track my HyLife Credits?
- Q: Can I earn HyLife Credits for bookings made through third-party websites or travel agents?
- Q: Are there any restrictions or limitations on using HyLife Credits?
- Q: Can I transfer my HyLife Credits to someone else?
- Q: Do my HyLife Credits expire?
Hydur Travel - Flight Booking
- Is it possible to change my travel?
- I did not cancel my reservation and I am a “no show”. Do I get a refund?
- I have purchased a roundtrip ticket. Can I use only a certain segment of the ticket?
- Can I add another person to an existing reservation?
- Can I change a passenger’s name after purchase? Is the ticket transferable?
- What do I do if I want to remove one passenger from the booking, or rebook their flight?
Hydur Travel – Hotel Booking
- What is your hotel cancellation policy?
- How can I make changes to my hotel reservation?
- Is my card charged at the time of a hotel booking?
- Can I hold a room reservation without payment?
- What is the minimum number of nights that can be booked?
- Is the reservation confirmed with the hotel immediately at the time it is booked?
Hydur Travel - Car Rental Booking
- Are there any age limits to rent a car?
- What documents do I need to present when I pick up my rental car?
- Do I need to have an international driving license?
- Why do you need my flight information when booking a car rental?
- What should I do if my flight is delayed or canceled?
- What if I am very late in collecting my rental car?
Hydur Travel's refund policy
- How are products and services delivered?
- Can Hydur Travel change the refund policy without notice?
- Are there any restrictions on refund eligibility for specific products or services?
- Can I change or modify my booking instead of requesting a refund?
- What is the refund policy for HyLife Rewards points?
- How are refunds processed?
Hydur Marketplace - Shipping
Hydur Marketplace - Returns & Exchange
About promotions on a website:
- What should I do if I have a complaint or question about a promotion?
- Are there any restrictions or limitations on promotions?
- Can I return or exchange items purchased with a promotion?
- Are promotions available for all products/services on the website?
- Do promotions have expiration dates?
- How do I find out about the latest promotions on the website?
Terms
- Where can I find more information about affiliate partner agreements?
- How are disputes resolved?
- What is the governing law for this Policy?
- What should I do if I have questions or concerns?
- Can the Policy be modified, and how will I be notified of changes?
- Are there any limitations imposed by third-party providers?
Hydur Travel's Customer Support
- How can I contact Hydur Travel's customer support team or inquire about the Customer Support Policy?
- Is there an escalation process for unresolved issues?
- How does Hydur Travel handle customer complaints and feedback?
- What is the expected quality of customer support provided by Hydur Travel?
- What kind of topics can the customer support team assist with?
- What is the typical response time for customer inquiries?